Returns & Refunds Policy
At IKU, we strive for the highest quality in every bite; however, due to the perishable nature of our food products, we can only offer refunds or replacements for items that arrive damaged or incorrect. Please contact our support team within 24 hours of delivery to initiate a claim.
Report Issue
Email our support team within 24 hours of receiving your order with your order number and clear photos of the damaged or incorrect items.
Review Process
Our quality assurance team will review your claim within 48 hours to verify the issue against our shipping and preparation logs.
Resolution Approval
Once verified, we will notify you via email regarding the approval of a full refund, partial credit, or a complimentary replacement shipment.
Refund Processing
Approved refunds are processed immediately and will reflect on your original payment method within 5 to 10 business days depending on your bank.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing