Frequently Asked Questions
Everything you need to know about our fresh food delivery and services.
How do you ensure the freshness of the products during transit?
We use specialized temperature-controlled packaging and insulated liners along with gel ice packs to ensure your food stays at the optimal temperature from our kitchen to your doorstep.
What is the cutoff time for next-day delivery?
To receive your order the next day, please place it before 2:00 PM local time. Orders placed after this time will be processed the following business day.
Are your ingredients organic and sustainably sourced?
At IKU, we prioritize local farmers and sustainable practices. While not every single ingredient is certified organic, we focus on non-GMO, pesticide-free produce and ethically raised proteins.
Do you offer options for specific dietary restrictions?
Yes, our menu includes a variety of filters for gluten-free, vegan, keto, and nut-free requirements. You can view full nutritional information and allergen lists on each product page.
What should I do if my order arrives damaged?
Your satisfaction is our priority. If your package is damaged or the food quality is not up to standard, please take a photo and contact our support team within 24 hours for a full refund or replacement.
Can I skip or cancel my subscription at any time?
Absolutely. You have full control over your subscription through your account dashboard. You can skip a week, pause, or cancel your plan as long as it is done 48 hours before your next scheduled delivery.